Refund policy

Return & Refund Policy

At Haal, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn, unused, and unwashed
With original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@haal.shop.

If your return is approved, we will provide instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at support@haal.shop.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at support@haal.shop so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for returns, including:

Personalized or custom-made products
Gift cards
Final sale or clearance items
Personal care products (where applicable)
Perishable goods (where applicable)

If you are unsure whether your item qualifies for a return, please contact us before initiating a return.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return is accepted, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.

To qualify, the item must be unused, unworn, in its original condition and packaging, with all tags attached and proof of purchase included.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@haal.shop.